Frequently Asked Questions

Everything you need to know about shopping with Ferne Boutique.

When will my order ship?

We process and ship orders within 1-2 business days. Once your package is on its way, you will receive a tracking number via email to monitor its journey.

What is your return policy?

We offer returns for store credit within 14 days of delivery. All items must be in their original condition, unworn, unwashed, and with tags still attached.

Do you offer international shipping?

Currently, Ferne Boutique ships exclusively within the United States and Canada. We are looking to expand to more international destinations in the near future.

How do I know which size to choose?

Each product page includes a detailed size guide. Since we curate items from various designers, we also provide 'Fit Notes' in the description to let you know if a piece runs small or large.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer Shop Pay Installments for those who prefer to buy now and pay later.

Can I change or cancel my order after it is placed?

Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.